Last updated: August 23, 2026
At WPOptimizers LLC, we aim to provide high-quality WordPress website design, SEO, GEO, and website maintenance services. We value our clients and work to resolve issues fairly and professionally.
This Support & Refund Policy explains how we handle support requests, cancellations, refunds, and service-related concerns.
By purchasing services from WPOptimizers, you agree to this policy.
Support Policy
WPOptimizers provides support related to the services included in your selected plan, proposal, invoice, or written agreement.
Support may include assistance with:
- WordPress website design and development
- Website maintenance
- SEO and GEO services
- Technical website issues covered under your service plan
- Questions related to work performed by WPOptimizers
The level and scope of support may vary depending on the service or package you purchase.
Requests outside the agreed scope of work may require an additional quote or separate agreement.
Website Design and Development Projects
Website design and development projects are delivered according to the agreed project scope, timeline, and requirements.
Clients are responsible for providing the necessary content, images, login credentials, feedback, approvals, and other information required to complete the project.
Delays caused by missing content, delayed feedback, changes in requirements, or unavailable third-party services may affect the project timeline.
Once work has started, payments made for completed work, allocated resources, or completed project milestones may not be refundable.
If a project requires significant changes beyond the originally agreed scope, additional charges may apply.
SEO and GEO Services
SEO and GEO are ongoing services that depend on many factors outside our control, including search engine algorithms, competition, website history, content quality, technical limitations, and third-party platforms.
For this reason, WPOptimizers does not guarantee:
- Specific Google rankings
- Specific rankings in AI search platforms
- A particular amount of traffic
- A specific number of leads or sales
- Inclusion in search results, featured snippets, AI Overviews, ChatGPT, Perplexity, or any other third-party platform
We will perform the agreed services professionally and in accordance with the selected service scope. However, results may vary and cannot be guaranteed.
Payments for completed SEO or GEO work are generally non-refundable.
Website Maintenance Services
Website maintenance services are provided according to the selected maintenance plan or agreement.
Maintenance services may include updates, backups, security monitoring, performance optimization, bug fixes, and other services included in your plan.
WPOptimizers is not responsible for issues caused by:
- Third-party plugins or themes
- Hosting providers
- WordPress core changes
- External APIs or integrations
- Client modifications
- Unauthorized access
- Malware or security issues that existed before our engagement
- Third-party service outages
We will make reasonable efforts to identify and resolve issues within the scope of your maintenance plan.
Additional work outside the agreed maintenance scope may require a separate fee.
Refund Policy
Because WPOptimizers provides professional and often customized services, refunds are evaluated on a case-by-case basis.
You may request a refund if you believe that a service has not been delivered as agreed.
Before considering a refund, we may first attempt to resolve the issue and provide a reasonable opportunity to correct any problems related to our work.
Refund requests should be submitted in writing to:
Please include:
- Your name
- Company name, if applicable
- Invoice or payment reference
- The service you purchased
- A clear explanation of the issue
- Any relevant screenshots or supporting information
When Refunds May Be Considered
A refund may be considered when:
- A service was not delivered as agreed
- WPOptimizers is unable to provide a purchased service
- An error occurred that cannot reasonably be corrected
- A payment was made in error or duplicated
- Other circumstances reasonably justify a refund
Any approved refund may be full or partial, depending on:
- The amount of work already completed
- Resources already allocated to the project
- Services already delivered
- The nature of the issue
- The terms of the applicable proposal, invoice, or service agreement
Non-Refundable Services and Work
Unless otherwise agreed in writing, refunds may not be available for:
- Completed work
- Completed project milestones
- SEO or GEO work already performed
- Website audits, consultations, or strategy work that has already been delivered
- Hours already spent on a project
- Third-party products, software, plugins, themes, hosting, domains, or other external services
- Fees charged by payment processors or financial institutions, where applicable
- Services affected by delays caused by the client
- Work completed based on client-approved requirements
This does not prevent us from considering exceptional circumstances on a case-by-case basis.
Cancellation of Ongoing Services
For recurring services, including monthly SEO, GEO, or website maintenance plans, you may request cancellation by contacting us at info@wpoptimizers.com.
Unless otherwise stated in your agreement:
- Cancellation requests should be submitted before the next billing date.
- Services already paid for and performed before cancellation are generally non-refundable.
- Cancellation will not automatically result in a refund for the current or previous billing period.
- Any outstanding invoices for completed work remain payable.
Specific cancellation terms may also be included in your proposal, invoice, or service agreement.
Client Responsibilities
To provide our services effectively, clients may be required to provide:
- Accurate project information
- Necessary website, hosting, or third-party access
- Required content and assets
- Timely feedback and approvals
- Authorization to make agreed changes
WPOptimizers is not responsible for delays, additional costs, or incomplete work resulting from missing information, unavailable access, delayed communication, or inaccurate instructions provided by the client.
Third-Party Services
Our services may involve third-party platforms, including hosting providers, WordPress plugins, themes, analytics platforms, search engines, payment processors, scheduling tools, and other software providers.
WPOptimizers does not control these third-party services and is not responsible for changes, outages, pricing changes, discontinued products, policy changes, or technical issues caused by them.
Third-party fees are generally subject to the terms and refund policies of the applicable provider.
Service Limitations
We make reasonable efforts to provide reliable and professional services. However, no website, software, hosting environment, or third-party platform can be guaranteed to operate without interruption or error.
WPOptimizers is not responsible for indirect, incidental, special, or consequential losses resulting from the use of our services, except where liability cannot legally be excluded.
Right to Refuse or Cancel Services
We reserve the right to refuse, suspend, or cancel services when reasonably necessary, including where:
- A client requests unlawful activity
- A website is involved in fraud, phishing, scams, or deceptive practices
- The client provides abusive or threatening communications
- Required payments remain outstanding
- Continuing the engagement would violate applicable law or our professional standards
Where appropriate, we will communicate the reason for the cancellation and discuss any applicable next steps.
Refund Processing
If a refund is approved, it will generally be returned using the original payment method where possible.
Processing times may vary depending on the payment provider or financial institution.
Payment processing fees, currency conversion fees, bank charges, or other third-party fees may not be recoverable or refundable where permitted by applicable law.
Changes to This Policy
WPOptimizers may update this Support & Refund Policy from time to time.
Any changes will become effective when the updated policy is published on this page. The Last updated date at the top of this page will reflect the most recent revision.
Contact Us
If you have questions about our support services, cancellations, or refund policy, please contact us:
WPOptimizers LLC
6545 Market Ave N, Ste 100
Canton, OH 44721
United States
Email: info@wpoptimizers.com